Privacy Policy

Last updated: October 30, 2026

GatinApp helps people discover events and activities in Gatineau and the Outaouais region. GatinApp is owned and operated by Totally Normal Corporation Inc. (Compagnie Totalement Normale Inc.), a corporation incorporated in Canada ("we", "us" or "our").

This Privacy Policy applies to GatinApp in all its forms: the website, the mobile applications, and any other technology we operate now or may operate in the future under the GatinApp name (collectively, the "Service"). It explains what information we collect, how we use it, when we may share it, how long we keep it, and the choices and rights available to you.

1. Information we collect, and why

Every piece of information we collect exists to make a specific part of the Service work. Here is what we collect when you use GatinApp, and what it is for:

• Account and profile information — such as your name, username and email address — so you can sign in, recover your account and reset your password. Optional details — your city, neighbourhood, postal code or a saved address — and your settings, such as notification, language, search and distance preferences, along with the events you like or save and the membership cards you select, are used only to personalize your experience: finding your favourites again, showing the Service in your language and surfacing what is relevant to you.
• Location information — such as your approximate or precise location, your city, neighbourhood, postal code, address or an address you choose to save, when you provide this information or allow the app to access it — so we can show you what is happening near you: calculating distances, sorting results, and suggesting nearby events and activities. You can withdraw this permission at any time in your device settings; the app remains usable, though some proximity features may be limited.
• Content you choose to submit — such as event or activity listings, places, descriptions, comments, reviews or photographs, where the Service offers these features — so we can process and display it according to the feature and its visibility settings. This may include AI-assisted processing described in section 5a.
• Notification information — such as your device's push notification token, if you enable notifications — used only to deliver the notifications you asked for. Without this token, your device cannot receive them.
• Technical and security information — such as device type, operating system, IP address, technical identifiers and activity logs — so the Service runs reliably, so we can find and fix bugs, and so we can protect your account and the Service against abuse and intrusions.

In short: we collect only what the Service needs to work and to be useful to you. We do not collect personal information in order to sell it or use it for advertising.

2. How we use your information

We use the information we collect only to run the Service and make it useful to you. Specifically, we use it to:

• Create your account and let you sign in securely.
• Remember your preferences and favourites so you find them again from one visit to the next.
• Calculate the distance between you and certain events, places or activities, show relevant content based on your location, and improve local search and discovery results.
• Process and display the content you submit according to the applicable visibility settings, including translation, moderation, classification and assisted editing as described in section 5a.
• Send you the notifications and alerts you chose to receive — and only those.
• Keep the Service reliable, secure and fast, including by spotting outages and bugs.
• Respond to your support requests, including account or data deletion requests.
• Comply with our legal obligations and enforce our terms, where applicable.

3. Analytics and diagnostic tools

To understand how well the Service is working and where to improve it, we may use analytics and diagnostic tools such as Google Analytics and Sentry. In practical terms, these tools help us understand how the Service is used overall (for example, which features are most useful), measure performance, catch errors before they affect you, improve security and fix technical problems. These tools may collect certain technical information, such as device type, operating system, pages or screens viewed, interactions with the Service, error logs, IP address or technical identifiers.

We do not use these tools to sell your personal information to advertisers.

4. Cookies and similar technologies

The website and certain third-party tools may use cookies, device or local storage identifiers, or similar technologies. They serve practical purposes: keeping you signed in from one page to the next, remembering your preferences so you don't have to re-enter them, measuring how the Service is used, improving performance and protecting the Service against abuse. We do not use them to track you for behavioural advertising or to sell your personal information to advertisers. You can generally control or delete cookies through your browser or device settings; some features of the Service may stop working properly as a result.

5. Contributed content and visibility

Activity and place submissions are intended for publication on the Service, subject to the applicable review process and visibility setting. Submitting content does not guarantee that it will be published or make every submission publicly accessible. Content may be displayed with your username, depending on the feature.

Where activity visibility options are offered, public activities can appear in general discovery; unlisted activities are excluded from general discovery but can be accessible to someone with a direct link; and members-only activities are restricted to people with the required access, including authorized organisation staff. These options do not apply to every type of contribution. An unlisted activity is not confidential simply because it is absent from general discovery.

Choose the appropriate visibility setting and avoid including personal information that should not be shared with that audience. Submit another person’s address or information only with the necessary permission, as set out in our Terms and Conditions.

5a. AI-assisted processing of contributed content

We use third-party artificial intelligence (AI) services, including OpenAI, to help process contributed content. This processing may run automatically in the background after you submit or edit content, or when you or an authorized operator use an assisted editing or review feature. It is not limited to times when you press a translation button.

• Translation: activity titles, descriptions and language information may be sent to generate missing translations. Translation tools may also process venue names and other text selected for translation.
• Moderation: submitted text, listing details and relevant submission context may be sent to help identify spam, scams, inappropriate content and other abuse. Depending on the submission, that context can include addresses, business contact details, submission identifiers and account names.
• Photo checks: eligible public contributor photographs may be sent as processed images, with embedded metadata removed, to help identify certain types of inappropriate imagery. These checks do not cover every photograph or every type of harmful content, and a photograph may appear before the check finishes.
• Classification and assisted editing: when the relevant feature is used or enabled, content and related details such as the venue, address, schedule, prices and participation requirements may be sent to suggest categories and descriptive labels, extract information, improve a listing, or suggest photo captions and alternative text. Relevant source-page material or an image may also be included, depending on the tool.

These tools can make mistakes. Translations, classifications and suggested text may be inaccurate, and automated checks may miss harmful content or flag acceptable content. Automated processing may result in acceptance, changes, restrictions or referral for human review, depending on the feature. You can report an error or ask about a moderation decision at info@gatinapp.com.

The visibility setting for an activity does not, by itself, prevent processing needed to operate the feature. For example, background translation may process an unlisted or members-only activity without changing who can access it. A transfer to a service provider is separate from making content publicly accessible on GatinApp.

Personal information included in submitted text or photographs can be part of this processing. Please include only information you have the right to submit and that is appropriate for the feature and its audience.

6. Notifications

If you enable notifications, your device or platform may generate a push notification token that allows GatinApp to send notifications to your device. You can turn off notifications at any time in the app, where that option is offered, or in your device settings.

7. When we share your information

We do not sell your personal information. We do not share your personal information with third parties for their own advertising or marketing purposes.

Like most online services, we rely on a few technical partners to operate. We may therefore share limited information, only in the following circumstances:

• Service providers: with providers or partners who help us operate the Service. This includes cloud hosting, databases, analytics services (such as Google Analytics), error diagnostics and performance monitoring (such as Sentry), push notifications, authentication, security, messaging, technical support and AI-assisted content processing (including OpenAI, as described in section 5a). We engage these providers to perform services for us. The applicable agreements and service settings govern their processing of the information they receive.
• Legal reasons: if required to comply with applicable law, a regulation, a legal process or a valid governmental request.
• Protecting rights and safety: where reasonably necessary to protect our users, our services or our rights.
• Business transfer: as part of a merger, acquisition, financing, reorganization, sale of assets or other similar transaction, subject to applicable law.

8. Data retention

We do not keep your information "just in case". We keep it only for as long as reasonably necessary for the purposes described in this Privacy Policy: providing the Service, keeping it secure, meeting our legal obligations, resolving disputes and enforcing our agreements.

If you ask us to delete your account, we will make reasonable efforts to delete or anonymize your personal information within a reasonable time, unless we need to keep certain information for legal, security, fraud-prevention or legitimate business record-keeping purposes.

Our systems store some AI inputs, outputs and review results to reuse results, support moderation and follow up on issues. These records are separate from the content displayed on the Service, so removing a listing does not necessarily remove all related processing records at the same time. You may ask about or request deletion of personal information in these records through the contact details below, subject to applicable law.

9. Your rights, account deletion and your choices

Subject to applicable law, you may: request access to the personal information we hold about you; ask us to correct it if it is inaccurate or incomplete; withdraw your consent to its use or disclosure; and request the deletion of your account and the personal information linked to it.

You can request the deletion of your account by writing to us at info@gatinapp.com. If a deletion option is offered in the app, you can also use it. We may take reasonable steps to verify your identity before processing your request. Certain information may be kept where the law requires or permits it, or where reasonably necessary for security, fraud-prevention or compliance purposes.

If you are not satisfied with our response, you may file a complaint with the relevant privacy regulator, including the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

10. Data security

We implement reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission over the Internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a confidentiality incident presenting a risk of serious harm, we will notify you in accordance with applicable law.

11. Children's privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13 or from children who have not reached the age required to consent under applicable law. If you believe a child has provided us with personal information inappropriately, please contact us and we will look into it.

12. Third-party services and links

The Service may rely on third-party services or contain links to third-party websites, apps or event sources, including app distribution platforms such as the Apple App Store or Google Play. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any information.

13. Processing outside Québec and Canada

Depending on the services used to operate GatinApp, your information may be processed or stored outside Québec, including elsewhere in Canada, in the United States or in other countries where our service providers operate. Where this applies, we take reasonable steps to ensure that appropriate protections are in place for that processing.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, for example through the app, on our website or by any other appropriate means. The updated version will be indicated by the "Last updated" date at the top of this page.

15. Contact us

If you have any questions about this Privacy Policy, if you wish to exercise your rights, or if you wish to request the deletion of your account or your data, you can write to:

Person in charge of the protection of personal information
Totally Normal Corporation Inc. (Compagnie Totalement Normale Inc.)
info@gatinapp.com